Engage

Value-oriented CRM: The structure behind great customer experiences

Engage enables your business to create and utilize opportunities. To have the insight to make the right choices and be relevant. And finally, to follow up at the right time. With a good CRM solution that contributes to growth, the business will gain more from the investments made.

The ability to engage and create good experiences are important criteria for success. This applies regardless of whether it is with customers, employees, suppliers, residents, or members. Companies that succeed are those that can remove friction and obstacles to efficiency and collaboration across the board.

The foundation lies in a common CRM

A common CRM system, such as Microsoft Dynamics 365, facilitates the creation of unique customer experiences at every stage. Silos are demolished and departments are united by seamless handovers and information sharing. If you add relevant tools and well-defined processes across the board, the business is rigged to utilize the opportunities technology provides. Control of customer activity, increased quality of data, seamless work processes and easy access to information – across the business, provide increased perceived value internally and among customers and partners.

Engage

Engage – CRM that engages and contributes to growth

Why low-code and Power Platform?

With further software development in Power Platform, there are untapped opportunities to meet needs across the enterprise, regardless of complexity. Whether you need an internal app for process automation or a customer-facing app, low-code and Power Platform make it more accessible to address business needs. This is done with simple and scalable solutions, which seamlessly integrate with the rest of the Microsoft portfolio. The platform facilitates the creation of effective and flexible solutions for your users, partners, and customers. The solutions can be scaled across the enterprise, thereby enhancing the positive customer and user experiences.

Evidi helps OBOS build better customer experiences with Dynamics 365 Marketing

- With Dynamics 365 Marketing and Dynamics 365 Customer Insights, we can deliver individualized, highly tailored customer experiences. Harald Wiker Aulstad, CRM Tech Lead at OBOS

Learn how our customers use Engage:

Engage

Fagforbundet follows up members more easily with the new union representative portal

Engage

Grønt Punkt Norge creates added value with a future-oriented and efficient workspace

Engage

Uloba creates better customer experiences with CX360

Engage

Case and member management for OBOS

Engage

Evidi helps OBOS build better customer experiences with Dynamics 365 Marketing

CRM Strategy

If you're considering investing in CRM, we always recommend starting with a CRM strategy. Together, we set a clear CRM strategy, with defined goals and focus areas. We assist in mapping current processes, looking at the desired future situation, and developing user stories. We design a plan for implementing the strategy and a well-thought-out solution design.

Dynamics 365 CRM

Dynamics 365 CRM (formerly CE) consists of several modules, with the main modules being sales, customer service, marketing, and courses/events. D365 CRM is fully integrated and smart CRM technology that gathers data in one place. The technology is adjusted based on the needs of the enterprise, where you include the desired functionality and later scale according to changing needs. D365 CRM provides control over business processes and ensures consumer engagement throughout the value chain.

Power Platform

Power Platform is a scalable low-code platform that allows you to easily build further opportunities and meet business needs. The platform is fully integrated with the rest of your data and offers a sea of possibilities tailored to the needs of the enterprise. The technology enables automation and streamlining of routine tasks and work processes through simple and scalable solutions.

Copilot Ready Dynamics 365/Power Platform

Copilot is integrated into Dynamics 365 CRM and Power Platform, and is designed to assist you based on your role and business area. Copilot follows responsible artificial intelligence practices, where the technology is built on a foundation of ethics and respect for human rights. With guidance and preparations, you will be ready to adopt and streamline with Copilot and AI in your CRM/Power Platform universe.